Applied Artificial Intelligence Laboratory
SENSOMATT AI Lab
Applied AI projects for companies that need to turn calls, documents, customer requests, operational signals and internal knowledge into structured intelligence, automated workflows and measurable business outcomes.
Bring us a business workflow problem. We design the AI layer, prototype it, pilot it, integrate it and help you scale it.
Conversational AI
AI voice and telephone workflows
Workflow intelligence
Digital twins
Human-in-the-loop automation
CRM/ERP/API integration
Applied AI built with European innovation experience
- EIT Health
- XR4ED
- Eureka
- CORTEX²
- dRural
- UBI
- EU Programmes
The project engine
From Company Problem to AI Project
SENSOMATT AI Lab works like an applied AI project engine. We start with one real business problem, map the workflow, define the data and risk boundaries, build a focused AI prototype, validate it through a pilot, connect it to the client’s systems and scale only after value is proven.
01
- Discover
Map business process, calls, data, stakeholders, risks, integration points and KPIs.
02
- Prototype
Map business process, calls, data, stakeholders, risks, integration points and KPIs.
03
- Pilot
Validate the workflow with real scenarios, users, documents, calls or operational data.
04
- Integrate
Connect AI outputs to CRM, ERP, ticketing, scheduling, dashboards or internal tools.
05
- Scale
Expand after validation to more teams, languages, workflows and analytics.
Reusable AI foundation
One AI Lab Architecture. Many Client-Specific Projects.
SENSOMATT AI Lab is not a collection of disconnected experiments. Our work follows a repeatable architecture: capture unstructured interaction, understand intent, extract structured data, classify the request, route it to the right workflow, and convert the result into operational intelligence.
Unstructured input
Calls · Files · Requests
AI understanding
Context · Intent · Entities
Structured data
Fields · Summaries · Records
Classification
Need · Risk · Priority
Routing
CRM · Expert · Workflow
Intelligence
KPIs · Insight · Action
What the Lab builds
AI Lab Projects Built Around Real Business Workflows
SENSOMATT AI Lab is not a collection of disconnected experiments. Our work follows a repeatable architecture: capture unstructured interaction, understand intent, extract structured data, classify the request, route it to the right workflow, and convert the result into operational intelligence.
AI Voice & Telephone Automation
AI agents that answer, qualify, structure, route and escalate inbound calls through telephone and SIP-connected workflows.
Workflow Intelligence
AI systems that classify requests, generate tickets and briefs, route work to the right team, and create operational dashboards.
Organizational Digital Twins
Models of interactions, stakeholders, processes, bottlenecks and decision flows that help organizations understand how work really moves.
Growth & Customer Intelligence
AI workflows for lead qualification, campaign response, customer support, feedback capture and voice-of-customer intelligence.
Healthcare & Life Sciences
Safe, non-clinical AI intake and routing for healthcare administration, laboratory support, medtech, biotech and patient navigation.
Industrial & Field Operations
AI-assisted intake, technician-ready cases, SLA-risk detection, field service coordination, energy and technical support workflows.
Industry applications
Tailored AI Projects for Complex Business Environments
SENSOMATT AI Lab is especially valuable where organizations receive many requests, need correct routing, handle sensitive or technical information, and cannot afford lost opportunities or operational delays.
Healthcare & laboratories
AI front desk, service-access triage, laboratory inquiry routing and patient navigation support.
MedTech & scientific services
Scientific intake, partnership routing, technical qualification and quality inquiry classification.
Logistics & field service
Technician-ready intake, SLA detection, service routing and incident intelligence.
Energy & engineering
Energy inquiry qualification, technical support intake and project-readiness classification.
Sales, hospitality & retail
Lead qualification, customer support, campaign response and CRM-ready records.
Education & innovation
Programme onboarding, eligibility screening, event qualification and stakeholder intelligence.
Capability library
Previous Work Connected by One AI Lab Logic
Projects, concepts and pilots across sectors are connected by the same core method—not presented as unrelated products.
Status labels distinguish concepts, proposals, pilots, prototypes and internal R&D from deployed systems.
AI Voice & Inbound Workflow
Telephone qualification, routing, escalation and structured summaries.
PROTOTYPE
Healthcare & Patient Support
Non-clinical intake, laboratory support, navigation and safe human escalation.
PILOT
Scientific & Deep-Tech Intake
Technical opportunity qualification across medtech, biotech and emerging technology.
CONCEPT
Growth & Customer Intelligence
Lead qualification, campaign response, creative briefs and customer feedback.
PROTOTYPE
Field Operations & Energy
SLA risk, technician-ready cases and energy opportunity qualification.
PROPOSAL
Organizational Intelligence
Stakeholder intelligence, process mapping and workflow dashboards.
INTERNAL R&D
Why SENSOMATT
Applied AI, Delivered With Control
Focused projects designed around real operations, with careful safeguards and a practical path to value.
Applied AI Lab model
We turn client-specific business problems into focused AI projects, not generic chatbot scripts.
Domain-specific design
We design workflows around the client’s real process, data, terminology, risk and operational context.
Human-controlled automation
Sensitive, legal, medical, technical and high-value cases are escalated to authorized people.
Integration-ready engineering
We connect AI outputs to CRM, ERP, helpdesk, scheduling, platforms, dashboards and internal tools.
Structured intelligence
Every interaction can become a record, KPI, insight, opportunity, ticket or learning signal.
Pilot-first delivery
Start with one workflow, validate value, then scale to departments, languages and platforms.
Engagement model
From AI Lab Discovery to Scalable Workflow
We do not ask clients to transform everything at once. We start with a focused workflow and scale after validation.
- Discover the business process and success measures
- Prototype one focused AI workflow
- Pilot with real scenarios and people
- Integrate with the systems already in use
- Scale to more teams, languages and analytics
Innovation ecosystem
Working With Europe’s Innovation Leaders
Research, programmes and ecosystems that helped build practical capability across health, AI, IoT, XR, energy and digital transformation.
